Frequently Asked Questions
Quick answers for common queries
How do I place an order? expand_more
Browse the collection, add items to your bag, proceed to checkout, fill in your details, and click Place Order. You will receive a confirmation immediately.
Do you offer stitching? expand_more
Yes. For custom stitching, share your measurements and stitching instructions through the contact form or WhatsApp after selecting your fabric or outfit.
What payment methods do you accept? expand_more
We accept Cash on Delivery, Bank Transfer, and EasyPaisa/JazzCash. Online card payments can be added later.
Can I track my order? expand_more
Once your order ships, you will receive tracking information. You can also check order status from your account page.
What is your return policy? expand_more
We accept returns within 7 days of delivery for unworn, unaltered ready-to-wear items in original packaging. Custom stitched items are reviewed case by case.
How does the wishlist work? expand_more
Click the heart icon on any product to save it to your wishlist. You can access saved pieces anytime from the header wishlist icon.
Do you ship internationally? expand_more
Pakistan delivery is supported by default. International delivery can be handled after confirming availability and shipping cost.
How can I contact customer support? expand_more
Visit the Contact Us page or email info@mariaalicollection.com. Our team responds within 24 hours, Monday to Saturday.